Shipping policy

Last updated: September 20, 2026

At STM Collections, we work to make sure your abaya order reaches you safely and on time. Please read the following Shipping & Delivery Policy before placing your order.

1. Delivery Within Pakistan

We currently offer delivery across Pakistan through third-party courier and delivery services.

Delivery availability may vary depending on your location and the courier service operating in your area.

2. Delivery Time

Orders are generally delivered within 3–5 working days after the order has been confirmed and dispatched.

Delivery times may vary depending on:

  • Your location.

  • Courier service availability.

  • Weather conditions.

  • Public holidays.

  • Unexpected delays.

  • Incorrect or incomplete delivery information.

Remote areas may require additional delivery time.

3. Delivery Charges

Standard delivery charges may apply to your order depending on the order and delivery location.

Buy 2 Abayas & Get FREE Delivery

We currently offer:

🚚 Buy 2 Abayas & Get FREE Delivery!

To qualify for free delivery, your order must contain 2 eligible abayas.

If you return one of the two abayas and your order no longer qualifies for the promotion, the applicable standard delivery charge may be deducted from your refund.

4. Order Confirmation

After placing your order, we may contact you through phone or WhatsApp to confirm your order and delivery details.

Please make sure your phone number is active and that your shipping address is complete and accurate.

Orders may be delayed or cancelled if we are unable to confirm the order.

5. Incorrect Address or Contact Information

Customers are responsible for providing the correct:

  • Name

  • Phone number

  • House/street address

  • City

  • Postal code, where applicable

STM Collections is not responsible for delivery delays, failed deliveries, or additional charges caused by incorrect or incomplete information provided by the customer.

6. Failed or Refused Delivery

If a customer refuses to accept an order or the courier is unable to deliver because of incorrect information, an unavailable recipient, or repeated failed delivery attempts, additional delivery charges may apply for reshipping.

Repeated refusal of Cash on Delivery orders may also affect eligibility for future COD orders.

7. Tracking Your Order

When tracking information is available, we may provide your