Refund policy

At [STM collections ], we want you to be happy with your purchase. If you have any issue with your order, please contact us and we will be happy to assist you.

1. Return & Exchange Period

We accept returns and exchanges within 10 days of receiving your order.

To be eligible for a return or exchange, the abaya must:

  • Be unused, unworn, and unwashed.

  • Be in its original condition and packaging.

  • Have all original tags attached.

  • Have no perfume, makeup, stains, alterations, or signs of use.

Items that have been worn, washed, altered, damaged, or returned without their original tags may not be accepted.

2. If You Ordered the Wrong Item or Changed Your Mind

If you ordered the wrong size, color, design, or simply changed your mind, you may request a return or exchange within 10 days, provided the item meets our return conditions.

In these cases, the customer is responsible for the return delivery charges.

Any additional delivery charges for sending an exchanged item may also apply.

3. If We Sent the Wrong Item

If we sent you the wrong abaya, size, color, or design by mistake, please contact us within 10 days of receiving your order.

After verifying the issue, we will cover the return delivery charges and arrange a replacement with the correct item or provide a refund.

4. Damaged or Defective Items

If your abaya arrives damaged or has a manufacturing defect, please contact us within 10 days of delivery.

Please provide your order number and clear photos/videos showing the issue.

After verification, we will arrange an appropriate solution, such as a replacement or refund. If the issue is confirmed to be our responsibility, we will cover the return delivery charges.

5. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If your refund is approved, it will be processed through [your refund method].

Please note that delivery charges may be non-refundable when the return is due to a customer's change of mind, wrong size selection, or incorrect order.

6. Sale Items

Sale and discounted items are not eligible for return or exchange.

This does not affect cases where an item is received damaged, defective, or incorrect due to an error on our part.

7. Buy 2 Abayas & Free Delivery

Our Buy 2 Abayas & Get FREE Delivery offer is subject to the applicable return and exchange conditions.

If a return reduces your order below the minimum quantity required for free delivery, the applicable standard delivery charge may be deducted from the refund.

8. How to Request a Return or Exchange

To request a return or exchange, please contact us within 10 days of receiving your order.

Please provide:

  • Your order number

  • Your name and contact details

  • The reason for the return or exchange

  • Clear photos/videos if the item is damaged, defective, or incorrect

Contact Us

WhatsApp: +92 3220287987
Email: muzzamilsaeed1221@gmail.com

Our team will review your request and provide you with the next steps.

9. Important Information

Please inspect your order as soon as you receive it and contact us promptly if there is any problem.

We reserve the right to refuse a return or exchange if the item does not meet the conditions stated in this policy.

If you have any questions about our Return & Refund Policy, please contact us using the details above.